Return and Refund Policy
Return & Refund Policy
Last Updated: October 2025
At relaxfits.com, we value your trust and strive to ensure that every product you receive meets the highest standards of quality and hygiene. Our return and refund policy is designed to provide transparency and fairness while maintaining strict health and safety protocols for incontinence products.
Because these items are personal and hygiene-sensitive, returns are accepted only under proven cases such as receiving a damaged, defective, or incorrect item. Refunds are processed only after the returned product has been received and inspected. We appreciate your understanding and cooperation as we work to ensure a safe and reliable shopping experience for all customers.
General Policy
Due to the personal and hygienic nature of incontinence products, relaxfits.com maintains a strict return and refund policy to ensure safety, hygiene, and product integrity. We do not accept returns for opened or used products under any circumstances.
Refunds are not issued directly; they are only processed after the returned item has been received, inspected, and approved by our team. Any return request that does not meet our policy conditions will not be eligible for a refund or replacement.
Eligibility for Returns
We accept returns only for unopened and unused products in their original packaging and condition. To qualify for a return:
The item must be in its original, sealed packaging.
The return request must be submitted within 14 days of delivery.
You must provide proof of purchase, such as an order confirmation or receipt.
Products that have been opened, used, or damaged due to improper handling cannot be returned for health and safety reasons.
Proven Cases for Return
Returns are only accepted for proven cases, such as:
The wrong item was shipped.
The product arrived damaged or defective.
The item differs significantly from what was described on our website.
In these cases, customers must contact our support team at support@relaxfits.com within 48 hours of receiving the product. We may request photos or videos as proof before authorizing a return.
Refund Process
Refunds are only issued after we receive and inspect the returned product. Once approved, your refund will be processed to the original payment method within 7–10 business days.
Shipping charges, including return shipping, are non-refundable unless the return is due to an error on our part.
Contact Us
For any questions or return requests, please get in touch with our customer care team at:
Email: support@relaxfits.com
Website: www.relaxfits.com
relaxfits.com reserves the right to refuse any return or refund request that does not meet our policy requirements. We appreciate your understanding and cooperation.