FAQs
FAQs
At RelaxFits.com, we want your shopping experience to be easy, transparent, and worry-free. Below are some of the most common questions our customers ask — along with clear answers to help you shop confidently.
What types of products do you offer?
We specialize in incontinence products such as adult diapers, incontinence pads, protective underwear, and bed protectors. All our products are designed for comfort, reliability, and superior absorbency.
Are your products safe and hygienic?
Yes, absolutely. Every product we sell is sealed, hygienically packed, and sourced from trusted brands that meet international quality and safety standards. We never resell opened or used products.
Do you sell original branded products?
Yes. We work directly with authorized distributors and suppliers to ensure all products are 100% genuine, high-quality, and factory-sealed.
Why are your prices lower than others?
Our prices are lower because we buy in bulk, sometimes ship directly from suppliers, and participate in exclusive deals and offers — allowing us to pass the savings directly to you.
Do you offer refunds or exchanges?
We do not offer direct refunds. Refunds are issued only after we receive and inspect a returned item, and returns are accepted only for unopened products or proven defective cases. You can check our Return and refund policy here.
How long does it take to process a refund?
Once we receive and inspect your returned item, your refund will be processed within 5–10 business days, depending on your payment method and bank processing time.
How do I track my order?
After placing your order, you will receive a confirmation email with tracking details once your package ships. You can use the tracking link to monitor your order status anytime.
How long does delivery take?
Delivery times may vary based on your location. We offer two shipping options for your convenience: Standard Shipping, which typically takes 4–8 business days, and Express Shipping, which usually arrives within 3–5 business days, depending on the method you select. In some cases, delivery times may be extended due to unforeseen circumstances or remote locations.
Is my order shipped discreetly?
Yes. We understand privacy is important. All orders are shipped in plain, unmarked packaging with no visible mention of the contents or brand on the outside.
Do you ship internationally?
Currently, relaxfits.com ships within the United States, but we are working to expand our shipping options to more countries in the near future.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment options. All payments are processed through encrypted gateways to ensure your financial safety.
Is my personal information safe with you?
Yes. Your privacy is our top priority. We follow strict data protection policies and never sell or share your personal information with third parties without your consent.
How can I contact customer support?
You can reach our support team through the Contact Us page or by emailing us at support@relaxfits.com. Our team is available to assist you with any queries or concerns.
Do you offer discounts or special deals?
Yes! We frequently run special promotions and bundle offers. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals and discounts.
If you have any further questions about our business, please contact us at support@relaxfits.com
Thank you for choosing www.relaxfits.com
. We’re committed to bringing you 100% genuine and branded products, sourced directly from our warehouse, authorized distributors, and trusted wholesale suppliers ensuring you always get the best prices and top quality. Enjoy a smooth shopping experience for all your favorite Incontinence Products with us!