Privacy Policy
Privacy Policy
Last Updated: October 2025
relaxfits.com (“we,” “our,” or “us”, "Relax Fits") is an online retail store specializing in high-quality incontinence products designed to bring comfort, confidence, and convenience to our customers. We understand that purchasing such products is a private matter, and we take your confidentiality seriously. Our goal is to ensure that your shopping experience remains safe, discreet, and secure.
This Privacy Policy outlines how we handle your information, what data we collect, how we use it, and the choices you have regarding your personal information. It applies to all interactions with our website, including browsing, creating an account, placing orders, or subscribing to our newsletters.
Information We Collect
How We Use Your Information
We use the information we collect to:
- We use your personal information to process and fulfill orders, including secure payment handling, packaging, and shipping, while ensuring accurate and timely delivery of your purchased products.
- Your contact information allows us to send order confirmations, shipping updates, and delivery notifications, keeping you informed about the status of your purchases at every stage.
- With your consent, we may use your information to send promotional emails, newsletters, and product updates about new arrivals, offers, or discounts tailored to your preferences.
- We use your data to provide responsive customer support, resolve issues, and handle inquiries efficiently, ensuring a smooth and satisfactory shopping experience on our platform.
- We analyze website usage and customer trends to improve our website’s functionality, enhance user experience, and introduce new features that make shopping easier and more personalized.
- Aggregated and anonymized data may be used to evaluate marketing performance, optimize product selections, and strengthen overall business strategies without revealing individual customer identities.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with:
- We may share your data with trusted service providers, including payment gateways, shipping partners, and marketing platforms, to process transactions, deliver orders, and communicate updates securely and efficiently.
- Your payment details may be shared with verified payment processors who ensure safe, encrypted, and compliant handling of financial information during the checkout and transaction process.
- We share limited order and contact details with courier and logistics companies to fulfill deliveries, track shipments, and ensure your products reach you quickly and safely.
- We may share non-sensitive customer data with email marketing platforms to send updates, product announcements, and promotional offers — only if you’ve opted in for such communications.
- In rare cases, we may disclose your personal information to comply with legal obligations, respond to court orders, or protect our rights, property, and the safety of our customers.
- All third-party partners are contractually bound to protect your data and handle it responsibly, in full compliance with relevant privacy regulations and industry security standards.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your shopping experience. Cookies allow us to remember your preferences, keep items in your shopping cart, and provide personalized recommendations. Some cookies are essential for the website to function properly, while others help us analyze website performance or show relevant advertisements.
You can control or delete cookies through your browser settings. Please note that disabling cookies may affect certain features of our website and limit your ability to use some services.
Data Security
We take data security seriously and use industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL (Secure Socket Layer) encryption to protect sensitive data transmitted online.
Access to your personal data is restricted to authorized employees and service providers who need it to perform their duties. Although we implement strong security measures, please understand that no system is completely immune to security risks.
Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill your orders, resolve disputes, comply with legal obligations, or enforce agreements. When your data is no longer needed, we securely delete or anonymize it.
Account information will be retained as long as your account remains active. You may request to delete your account at any time, and we will remove your data except for information that must be kept for legal or accounting purposes.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. These include the right to access, correct, update, or delete your data. You may also have the right to restrict or object to certain processing activities, such as receiving marketing emails.
If you wish to exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable time and in accordance with applicable data protection laws.
You can also manage your marketing preferences by unsubscribing from promotional emails or adjusting your account settings.
Children’s Privacy
relaxfits.com is not intended for use by individuals under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will promptly delete it. Parents or guardians who believe their child has shared personal data with us should contact us immediately.
Third-Party Links
Our website may contain links to external sites operated by third parties. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit, as their policies may differ from ours.
International Data Transfers
relaxfits.com may process and store your data in countries other than your own, including those outside the European Economic Area (EEA) or the United Kingdom. When we transfer data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful mechanisms to protect your information.
California Consumer Privacy Act (CCPA) Compliance
relaxfits.com complies with the California Consumer Privacy Act (CCPA), ensuring that California residents have the right to know, access, delete, and control their personal information collected by us. We respect your privacy choices and provide transparent options to opt out of data sharing and request details about how your personal data is used and stored.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with a new “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we protect your information. Significant changes may be communicated directly to you through email or website notifications.
If you have any questions about this Privacy Policy or our practices, please contact us.
Thank you for trusting us with your personal information. We are committed to protecting your privacy as you enjoy shopping for your favorite Incontinence Products with us.